COSMO’s Minimum Charge Policy
COSMO would like to clarify a number of issues regarding
our £3 Minimum Charge Policy.
COSMO is a very family friendly restaurant and we
pride ourselves on making children and parents feel
valued – which is why we serve thousands of
families every single week. The Minimum Charge Policy
is intended for toddlers who eat but not as much
as a child. It was and never will be intended as
a charge for Prams or for babies.
This policy has been in place for the last 7 years
without incident as it has always only ever been
used for toddlers and at the manager’s discretion.
However, it would appear that the training, for
both the staff and the managers at Croydon fell
well below that of our other restaurants.
COSMO would like to assure customers that this is
an isolated incident and we will be retraining all
employees at Croydon as a matter of urgency.
We will be in contact with Natasha Young and Anna
Sheridan with a personal apology for their mistreatment
by our staff.
COSMO remains, as always, passionate about great
food and serving families. |
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