FAQs

  • Are you able to cater for special requests?

    We will always try our best to accommodate special requests made by our customers. If you would like our chefs to cook any dishes to order, please ask your server and we will do our best to cater for you. Please appreciate that we do get very busy at times, so this may not always be possible. The Manager will try to accommodate any reasonable request made by a late-comer 30 minutes prior to closing if staff are available. If you are celebrating a birthday or any other occasion and wish to bring your own cake, simply give us a ring and let the restaurant manager know. Alternatively, you can leave a note on our reservation system if you are booking online.

  • Do you offer discounts to large groups?

    COSMO does not currently offer bulk discounts for groups, but we do run special promotional campaigns from time to time. Please see individual Restaurant ‘Offers & Events’ section to stay up-to-date with our latest deals.

  • What If I am allergic to certain ingredients or have food intolerance?

    All of our restaurants have allergen labels clearly displayed next to the dishes for your convenience. Unfortunately due to the nature of our restaurants, we cannot guarantee that traces of allergens are not present in any dish.

  • Why are certain dishes available at dinner but not at lunch?

    Having carried out a thorough market research, the results indicated that the majority of our customers preferred a ‘quick snack’ option during their lunch break. Therefore, it was decided to only offer an extended menu in the evening, including the Live Cooking Stations. This decision reflects having a reduced rate during lunchtime. If there is a particular dish you’d like to enquire about, please contact your nearest restaurant directly.

  • Are there vegetarian dishes available?

    Yes, all of our restaurants have plenty of options for vegetarians and other dietary requirements. Our chefs are also happy to cook you a bespoke dish according to your specific needs.

  • Is the food in the restaurant Halal?

    Unfortunately, our food has not been halal certified. However, some of our chefs do source halal meat, so please speak to the Manager on the day of your visit who will be able to advise you further.

  • Can I make a reservation via telephone?

    Yes of course. Please be aware that our telephone lines do get very busy at times and we cannot guarantee that you will be able to reach us immediately. You can also book on-line via our website, please visit www.cosmo-restaurants.co.uk

  • Can you warm up milk for my baby/child?

    Unfortunately, we are unable to heat up baby food or milk bottles. Your safety is our priority and we wouldn’t want to harm you or your child in any way as we cannot guarantee the right temperature for baby food or milk.

    However, if required, we can bring you a bowl of hot water to your table so that you can heat up your baby food or milk bottles yourself.

  • Something wasn’t quite right, who can I speak to?

    We’re sorry to hear that. Please do let us know if anything wasn’t quite right and we will do our best to sort it out. In the first instance, you should speak to the restaurant Manager. If you feel you haven’t been heard, feel free to contact us via our Feedback form which is located at the bottom of the page.

  • How long is my table held for?

    If you have reserved a table at one of our restaurants, we will hold your table for up to 15 minutes before you arrive. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers. We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform the receptionist so that alternative arrangements can be made to accommodate your guests as soon as they arrive.

  • How do I pay the deposit for my reservation?

    Please be aware that we no longer accept cash deposits for bookings. If you’d like to book for 10 guests or more, please visit our website and secure your booking with a credit/debit card. Your card will not be charged unless you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation. If this situation occurs, we reserve the right to charge your card £5 per person for 'no show'. If you are booking over the phone for groups of 10 or more, you will be asked to provide credit/debit card details; without those details we will not be able to secure your reservation.

  • Do your restaurants have disabled access?

    Yes, all our restaurants have disabled access. For specific information, please call your chosen venue beforehand; the contact details are available on our website.

  • Is there a time limit for each sitting?

    Many of our restaurants have large queues of people keen to dine with us, so as a rule of thumb we allow up to 1 hour 45 minutes.

  • Is there a limit to the amount of food I can eat?

    No, all diners are welcome to visit the buffet as many times as they wish. We are however, passionate about our environment and are promoting our campaign ‘Love Food Hate Waste’. We understand that wasting food has a huge environmental impact. Please help us to protect the environment by taking only what you can consume.

  • My child is a fussy eater; will there be something they will enjoy?

    All our restaurants have live cooking stations during the evenings, when chefs are more than happy to cook specific dishes according to most requirements.

  • My kid doesn’t eat much, do I still have to pay full price?

    There is a small charge for infants under three (£3 dinner and £2 lunch) provided your child will be eating with you from the buffet. Kids under 150cm will be charged half price.

  • Do you provide highchairs?

    Yes, all our restaurants can supply highchairs; just inform the manager when you arrive or alternatively, leave a message in the ‘notes’ section when booking online.

  • How can I apply for a job in Cosmo?

    Please send your CV to hr@cosmo-restaurants.co.uk or visit our careers page, https://cosmo-restaurants.co.uk/careers for a list of available positions.

  • Cosmo is my favourite restaurant, but it is so far away. When will you be opening closer to me?

    Unfortunately, there cannot be a Cosmo in every city (yet!). We have expansion plans and the company is growing rapidly, so Cosmo may well be in your city soon. For the latest news on restaurant launches and openings, keep following us on Facebook and our website.

  • Can children dine on their own in your restaurants?

    Children under the age of 16 must be accompanied by an adult (aged 18 and above) when dining at COSMO in accordance with the Alcohol Licensing Act 2003.