Health & Safety

We’re so happy and excited that things are slowly returning to normal. However, rest assured, your safety and welfare is still our top priority. Here’s what to expect when dining at COSMO…

What we have done:

  • We have conducted and completed a risk assessment to present the controls we have taken to make the restaurant a safe environment.
  • The temperature of all employees has been checked and recorded for two weeks before returning to work, and will continue to be checked every day. Any member of staff displaying symptoms will be excluded from the workplace.
  • We have reduced and adapted our shift patterns to allow staff to travel during off-peak times safely.
  • We have reduced the number of tables and chairs in the restaurants to ensure social distancing between guests.
  • We have escalated our cleaning procedures with a professional deep clean every day and ensuring all utensils are cleaned prior to being used.
  • All tables and chairs will be fully and completely cleaned after each guest has left.
  • All our front of house and back of house teams have PPE readily available to them.
  • We have a dedicated employee in each restaurant committed to ensuring that all health and safety procedures are at their highest standard.
  • All team members will complete a rapid lateral flow test twice a week.

With your help:

  • We are encouraging all guests to book their table in advance to avoid disappointment. It may be the case that you will have to queue so we thank you for your patience. You will be greeted when you arrive and looked after while you wait for your table.
  • It may be the case that you will be asked to wait at your table and invited to collect your food.
  • If you are showing any symptoms, we kindly ask you to reschedule your reservation. Once your self-isolation has finished, please re-book your table.
  • We have installed thermal cameras in the reception which will check guest’s temperatures on arrival.
  • Please observe social distancing at all times to keep yourself and others safe.
  • We have hand sanitisers placed around the restaurant for guests to use.
  • We ask guests to pay with contactless payments where possible.
  • We ask all of our younger guests under the age of 11 to be supervised at all times.

Please click here to see our COVID risk assessment.

Thank you for your support and co-operation.